The Visitor Service is available to assist in planning your visit.

Tuesdays to Thursdays 9 am 4 pm
Fridays 9 am 4 pm
Mondays closed

T +49 251 5907 201
E-Mail: besucherbuero(at)

If you are planning to visit the museum together with friends, colleagues or a travel group, we would be happy to advise you on the booking of tickets as well as additional offers (guided tours, media guides) and also assist you on planning your itinerary.

Perhaps you would like to welcome your guests with a glass of champagne, surprise them with a guided tour or conclude your tour with a visit to Lux, the museum’s café.

Floor plan

Download here the museum's floor plan as PDF.

Public Guided Tours

Public guided tours are limited to 25 people. Advance booking with the Visitor Service is unfortunately not possible.

At weekends, tickets for public guided tours can be collected one hour in advance from the reception desk.

Overview public guided tours


Pre-booked Guided Tours

Book a guided tour through the new display of the collection or through current temporary exhibitions.

Groups for guided tours max. 25 people
Foreign language tours in German:
60 min. (€50), 90 min. (€75), 120 min. (€100)

Foreign language tours in English, Dutch, Italian or French :
60 min. (€55), 90 min. (€82.5), 120 min. (€110)

These costs are in addition to standard admission prices.

Registering Groups

Please register your visit in advance for groups of 10 people or more.

Disabled Access

Unrestricted disabled access from Domplatz with tactile paving leading to a door opener. The entrance on Rothenburg is accessible by wheelchair via a ramp. A passenger lift enables access to all exhibition galleries from the foyer. Disabled toilets are available on all floors.

Photography in the Museum

Photography for private use is permitted in the permanent collection. However, the use of tripods and flash photography is not permitted. Photography is not permitted in temporary exhibitions.